Deposit not credit in account

[Ramsetu]

My ID number is 42918662
And my two deposit ticket are panding for last 30 day's
1. F-1851007373342456630
2. F-1851115878279181427

Edited January 4 by Ramsetu
Details adding

[Martin_community]

We sincerely apologize for the inconvenience and the uncertainty this has caused.

After checking the two orders, we’d like to share the following updates:

Order ID: 1881490383076534431 – Unfortunately, this order has passed the merchant’s inquiry period, so the merchant is no longer able to retrieve its transaction details.

Order ID: 1851115878279181427 – This order has been successfully accounted for.

We’re sorry that we couldn’t provide a more complete update for the first order. For any future issues with fiat deposits or withdrawals, please create a support ticket and contact our customer service team as soon as possible. This will allow the team to follow up with the payment merchant within the available inquiry period.

Thank you for your understanding. We truly appreciate your continued support and hope to provide you with a smoother experience going forward.