help me Bet Rejected By Operator

[Xnfoiewjiwb]

Hi

This message appeared on Wednesday 21st September when trying to place 2 cricket bets. I have contacted live support several times asking for help, but nothing has been done in almost a week other than “they have passed this onto the core team”.

My crypto has effectively disappeared, as the bets were rejected by operator but ETH was still taken from my account. 
 

It is over $400 worth of crypto that has been stolen and I need it refunded asap. It’s ridiculous that I haven’t even been given an explanation of what has happened and how it is being rectified.

[Xnfoiewjiwb]

Almost another 24 hours passes and still no update or refund 

[Xnfoiewjiwb]

3 minutes ago, allykay said:

OMG! This is crazy. Like, I knew customer support is the worse but this is bad! It's been 5 days and they can't tell you anything?

Hi,

They haven’t told me a single thing other than they have passed it to the core team.

Really frustrating.

[Creepybits]

On 9/26/2022 at 2:36 PM, Xnfoiewjiwb said:

Hi

This message appeared on Wednesday 21st September when trying to place 2 cricket bets. I have contacted live support several times asking for help, but nothing has been done in almost a week other than “they have passed this onto the core team”.

My crypto has effectively disappeared, as the bets were rejected by operator but ETH was still taken from my account. 
 

It is over $400 worth of crypto that has been stolen and I need it refunded asap. It’s ridiculous that I haven’t even been given an explanation of what has happened and how it is being rectified.

Is the match you meant to bet on played yet? Sometimes when things like this occur they return the money after the final result.

[Martin_community]

We take your concerns regarding the betting deduction issue very seriously and understand how frustrating it can be to wait for an extended period without receiving a clear update. We are really sorry for that.
As this type of issue may involve third-party data verification, the investigation and verification process can take some time. If you encounter similar issues, please feel free to contact our customer support team on X and provide the relevant betting records and transaction details. We would be more than happy to assist you with further investigation:
https://x.com/bcgame_Kkelsey